Cancellation and Refunds

02Monthly plans

• Cancel at any time from your account settings.
• Your plan stays active until the end of the month already paid for.
• Monthly fees are not refunded for part-months.

03Yearly plans

• Cancel within 14 days of the first yearly payment for a full refund.
• After 14 days, the plan stays active until the end of the paid year and is not renewed.
• If you reduce your number of units mid-year, the difference is credited to your next invoice.

04Billing errors

If you were charged for units you had archived before the billing date, or charged twice, write to us and the excess is refunded to the original payment method within 7 to 10 working days.

05Payment gateway charges

Gateway charges deducted from rent payouts are set and kept by the payment gateway. They are not plan fees and are not refundable by us. Refunds of rent to a tenant are made by the owner.

06After cancellation

• If you move down to Studio, records above the Studio limit stay readable and exportable but cannot be edited.
• If you close your account, you can export your data for 30 days. Records are deleted within 90 days, except where the law requires longer retention.