01No discrimination
The Service does not screen, filter, score or rank tenants by religion, caste, gender, food habits, marital status, region of origin or any other personal characteristic. There are no fields or filters for these characteristics, and none will be added.
02No discriminatory listings
Listings and messages sent through the Service may not exclude people on the basis of personal characteristics. Wording such as restrictions by religion, caste or diet is not allowed and may be removed, and repeated misuse leads to account suspension.
03Responsible AI rent suggestions
- Suggestions are estimates with a range and reasons, never a single binding number.
- They are based on comparable listings and anonymised rent history, never on information about the tenant as a person.
- Where data is thin, the suggestion is labelled as low confidence.
- Owners decide rents within the agreement and the law.
04Tenant privacy
- Tenant ID documents are encrypted and visible only to the owner or an authorised manager.
- Tenants see the records that concern them: payments, receipts, checklists and repair status.
- Owners can delete a past tenant's ID documents at any time.
05Money stays with the owner
Rent and security deposits go directly to the owner's account. The Service records them so both sides have the same clear history, especially at move-out.
06Reporting a concern
If you see a listing or message that breaks this policy, write to us from the Landlord Desk with the details. We review every report.
Questions about this page? Write to us from the Landlord Desk.